How to share device specs without installing software

A support agent asks for your device specs, or you need to compare two computers, and you are not sure which details matter. You do not need to install a system scanner just to put together a useful snapshot.

System Info checks the processor, graphics, screen, battery, and network information your browser can provide. Use it to gather relevant details, then share a short text summary instead of sending a full-screen image.

Gather the details you need

Open System Info in the browser on the device you are checking. Review the processor, graphics, screen, battery, and network details shown. The tool runs in your browser, so there is nothing to install.
Write down the details related to your problem. For a display issue, note the screen information. For a slow computer, note the processor and graphics details. For a battery concern, include the battery information if it appears.
Add the device model and operating system version from your computer’s settings. System Info is not a complete inventory, so these details may need to come from elsewhere. On Windows 11, look under Settings › System › About. On macOS, look under System Settings › General › About.
Make a plain text note with only the useful information. For example, include the device model, operating system version, the relevant specs, and a short description of what is going wrong.
Review the note before sending it. Share it through the support form or message you intended to use. Do not include unrelated details or a screenshot of your whole desktop unless someone specifically asks for one.

If you need help finding a particular specification, see how to check your computer specs without installing apps.

What the details tell you

Processor and graphics information is available

This gives support a useful starting point for questions about performance, compatibility, or a program that will not run. It does not prove that a processor or graphics chip is working correctly, and it may not include every model number or technical feature. Include the names as shown rather than guessing at a more specific model.

The memory amount is missing or looks approximate

Browsers get only a rounded hint about RAM size, not the exact amount installed. Treat any memory figure from a browser check as an estimate. If support needs the exact installed amount, check the operating system’s information or the device maker’s specifications instead.

Battery or network details are missing

A browser cannot report every detail on every device. Battery information depends on what the browser and device expose, so a missing reading does not by itself mean the battery is faulty. The Battery Meter appears only on devices whose browser reports a battery. System Info’s network details are not a measurement of your internet speed. If connection speed is the issue, use the Speed Test and include its results separately.

The page shows fewer details than you expected

Privacy settings, the browser, and the device can limit what a website can read. A browser-based check is not the same as a full hardware inventory, and it cannot confirm every component, driver, or fault. If a specific detail is missing, check it in your operating system rather than filling in a guess.

Get missing information from your settings

Check the device and operating system details. On Windows 11, open Settings › System › About. On macOS, open System Settings › General › About. Copy the device model and operating system version that the support request asks for.
Confirm the screen details. On Windows 11, open Settings › System › Display. On macOS, open System Settings › Displays. These pages can help confirm which display is connected and how it is configured.
Check battery or network settings if they matter. On Windows 11, battery settings are under Settings › System › Power & battery, and network settings are under Settings › Network & internet. On macOS, check System Settings › Battery or System Settings › Network.
Try another browser before changing privacy protections. Reload the page, then compare its results in another browser if a field is absent. Browser privacy features can reduce device details, but you do not need to switch off broad protections just to create a support note. See why browser privacy settings reduce device details.
Ask what information is actually needed. If the support form asks for a detail you cannot find, ask whether the device model and operating system version are enough. A short, accurate answer is more useful than a long list of uncertain numbers.

Share only what is useful

Device information can reveal more than the person helping you needs. Before posting a screenshot or report publicly, check it for names, account details, network names, open tabs, and anything else you would not want to share. Crop screenshots to the relevant area, or send a short text summary instead.

For a performance problem: include the device model, operating system version, processor, graphics information, and what you were doing when it slowed down.
For a screen problem: include the display details, connection type if you know it, and whether the problem appears on another screen.
For a battery problem: include the device model, whether it is plugged in, and the battery reading if one is available.
For a connection problem: describe whether you use Wi-Fi or a wired connection, and provide a separate speed or stability result if the support request needs one.

Keep the summary limited to the problem you are trying to solve, and mark any browser-reported memory figure as approximate.