Record a customer onboarding clip on battery

You need to show a customer how to get started, but your laptop is unplugged or you need to record away from an outlet. A short screen recording can capture the steps without setting up a separate camera or editing app.

Use the Screen Recorder to record a screen, window or browser tab, with optional sound, microphone and camera. A quick test recording helps you catch battery, audio and privacy problems before you make the clip you plan to share.

Record the onboarding clip

1. Open the Screen Recorder on your laptop. It works on computers, not phones. Decide whether the customer needs to see your full screen, one application window or just a browser tab.
2. Choose the capture source in the recorder, then allow the browser to share it when prompted. Include microphone audio if you will narrate. Turn on the camera only if seeing you will help the customer follow along.
3. Check your battery level and close anything you do not need. If available in your browser, open the Battery Meter to see the reported charge and drain rate. These readings are estimates, so treat them as a guide rather than a guaranteed recording time.
4. Make a short test. Say a sentence, demonstrate one step and stop the recording. Check that the screen is readable and the audio is clear before you record the full walkthrough.
5. Record the clip at a steady pace. Explain what the customer should do and what they should see next. When you finish, save the recording using the option shown by the recorder, then open the saved file to check it before sharing.

Keep the walkthrough focused on one task, such as signing in or changing a setting. A clip of a few minutes is easier to follow than a long recording that covers every feature. If the process takes longer, split it into separate clips by task.

Choose what the customer needs to see

Record one browser tab

Choose a tab when the walkthrough stays in one web page. This limits the capture to the relevant page and helps avoid showing other tabs, desktop notifications or unrelated windows. Check that the page is at a readable zoom level before starting.

Record one application window

Choose a window if the steps move between controls inside a desktop application. Close other windows first, and arrange the application so menus and important text are visible. A window recording keeps most of your desktop out of view, but check the finished clip for pop-ups or customer details that appear inside the window.

Record the full screen

Choose the full screen only when you need to move between multiple applications or show a desktop-level step. Before you start, close private documents, hide notifications and move personal shortcuts out of view. The customer only needs to see the steps that help them complete the task.

Add narration or camera video

Narration can explain why a step matters, while a camera view may make a personal introduction feel more welcoming. Neither is required for a useful onboarding clip. If you use a microphone or camera, the browser asks for permission first. Record a sample and listen or watch it back to confirm the right devices are being used.

Prevent battery and recording problems

1. Start with enough charge. Avoid beginning a long recording when the battery is nearly empty. The time remaining can change while recording, especially if the laptop is already warm or running other demanding tasks.
2. Reduce screen brightness. Lowering brightness can reduce power use, though the screen must remain clear in the recording. On Windows 11, use Settings › System › Display. On a Mac, use System Settings › Displays.
3. Use a power-saving mode if needed. On Windows 11, check Settings › System › Power & battery for Energy saver or Battery saver, depending on your version. On a Mac, check System Settings › Battery for Low Power Mode. These modes can reduce performance, so make a short recording first and confirm the interface still responds smoothly.
4. Close extra apps and browser tabs. Video calls, large downloads and other active work can use battery and compete for system resources. Keep only the software needed for the walkthrough open.
5. Check sound before the full take. If your voice is missing, check that you selected microphone audio and that the browser has microphone permission. If the clip includes sound from a website or application, make sure the chosen capture source and recording options include that sound.
6. Make the clip easier to follow. Move the pointer deliberately, pause briefly after each click and keep important controls on screen long enough to read. If the recording stutters, close more background apps and try a shorter test before repeating the full walkthrough.

Check the finished clip before sharing

The recording is clear and complete

Confirm that the opening explains the task, each action is visible, and the ending tells the customer what to do next. Listen once with headphones or laptop speakers. Check that your voice is not too quiet and that system audio does not cover your instructions.

The screen looks right but the audio is missing

The capture may have excluded microphone or system sound, or the wrong input may have been selected. Make another short test and check the recording options before repeating the whole walkthrough. A silent clip can still work if the on-screen steps are obvious, but add brief captions or narration if the customer needs explanations.

The battery dropped more than expected

Screen capture, display brightness, camera video and other running apps all use power. For the next take, lower brightness a little, turn off the camera if it is not needed, close extra apps and shorten the clip. The Battery Meter reports charge and drain information only when the browser exposes battery data for that device.

Private details appear in the recording

Do not share the clip until you have reviewed it. Record with a demo account or sample data where possible. Close customer records, messages and notifications first. If sensitive information is visible, make a clean recording rather than assuming a brief flash will go unnoticed.

The Screen Recorder processes the recording on your device. Nothing you record is uploaded by the tool.