Check browser features in Chrome on Windows 11

A website feature may be missing, unavailable, or behave differently in Chrome than you expect. Before reinstalling the browser or changing Windows settings, check what Chrome reports it can use and whether permissions are blocking access.

The Browser Info tool shows Chrome's version, engine, permissions, privacy details, codecs and supported features. Pair it with System Info if you also need a quick look at your computer's processor, graphics, screen or network details.

Check Chrome's features

1. Open Browser Info in the Chrome profile where the problem occurs. Note the reported browser version and engine, then review the permissions, codecs and supported features shown by the tool.
2. Look for the particular capability your site or app needs. For example, check whether the relevant codec or browser feature is reported as supported. A feature being supported does not mean a website has permission to use it.
3. If the issue involves the computer as well as Chrome, open System Info and review the device details that are available there. Compare only information relevant to the problem, such as graphics or network details.
4. Return to the site that had the problem and try the exact action again. If it asks for access to a camera or microphone, respond to the permission prompt, then reload the page and retry.

For a useful comparison, use the same Chrome profile and the same site while you check. If you change a permission or update Chrome, note that change before testing again. Otherwise, it can be hard to tell which step made a difference.

What the result means

The feature is listed as supported

Chrome reports that it can use that feature in the current browser environment. This is a good sign, but it does not prove that a particular website has implemented the feature correctly or has permission to use it. Check the website's own settings and retry its specific action.

The feature is not listed or is unavailable

The current combination of Chrome, Windows settings and device may not expose that capability to the page. Some features depend on a supported browser version, a secure connection, or hardware that is present and available. Update Chrome, check the relevant permission, and test the page again before deciding it is a permanent browser limitation.

The feature is supported, but the site still cannot use it

Check the permission shown for that site in Chrome. A camera or microphone, for example, can be supported by Chrome but blocked for one website. A setting in Windows can also prevent desktop apps, including browsers, from accessing that hardware.

Chrome's version or engine is unexpected

Chrome updates automatically in most cases, but an update may be waiting for a restart or blocked by a managed computer policy. The engine is the underlying browser technology. If the reported version is old, update Chrome and run the check again. If the computer belongs to a workplace or school, an administrator may control updates and features.

System Info does not show a detail you expected

System Info reports browser-accessible device details, not every specification available in Windows. A missing detail does not by itself mean the hardware is absent or faulty. Use the Windows settings or the computer manufacturer's information when you need a more complete specification.

How to fix a missing or blocked feature

1. Reload the page and retry. Close and reopen the affected tab, then try the feature again. If Chrome just updated, restart the browser before testing.
2. Update Chrome. In Chrome, open Menu › Help › About Google Chrome and let it check for updates. If an update installs, restart Chrome and check Browser Info again.
3. Allow the site permission. In Chrome, open Settings › Privacy and security › Site settings, choose the relevant permission, and make sure the site is not blocked. You can also use the site controls beside the address bar to review its permission. Reload the site after changing it.
4. Check Windows privacy access. On Windows 11, open Settings › Privacy & security › Camera or Settings › Privacy & security › Microphone. Turn on access for the device and allow desktop apps to access it. On macOS, open System Settings › Privacy & Security › Camera or System Settings › Privacy & Security › Microphone, then allow Chrome if it appears in the list.
5. Check whether an extension is interfering. Open Menu › Extensions › Manage Extensions and temporarily turn off extensions that change privacy, scripts or page content. Test the site again, then re-enable extensions one at a time. An extension is separate from a built-in browser feature, and Browser Info is not a complete inventory of your extensions.
6. Check for a device or organization restriction. If the same capability remains unavailable, test another site that needs it and review the relevant Windows device settings. On a work or school PC, ask the administrator whether a policy restricts the feature.

Supported does not mean enabled

A browser feature is a capability Chrome can offer to a page. A permission is approval for a page to use a particular resource. These are different checks: Chrome may support a camera, for example, while Windows or the site blocks camera access.

Browser Info reports what the current browser exposes to the test. It does not inspect every Chrome setting, extension, experimental flag or website implementation, and it cannot prove that a site will work perfectly. Treat it as a way to narrow down the cause, then test the feature in the site or app where you need it.

System and browser information can include details you may not want to share publicly, so review a report before posting a screenshot or copying its contents.